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Account & Billing
Help with your Astra account & Subscription billing
How to pause or cancel a subscription?
You can pause (recommended) or cancel your subscription from the Subscription Settings page in your dashboard. What happens when a subscription is Paused? Pausing will stop the auto-renewal of the subscription. It's like de-activating your plan for some time and until the subscription is active again you won't be
Where can I find my invoices?
Whenever you purchase or renew your subscription, the invoice is emailed to the owner of the subscription and also available in the dashboard. View Invoices in the Dashboard You can find your subscription invoices under the "Invoices" tab on the Subscription Settings page in your dashboard. Login to the dashboard, and click on My Account in the men
What payment methods do you support?
We currently accept purchases via: Cards (including Mastercard, Visa, Maestro, American Express, Discover, Diners Club, JCB, UnionPay, and Mada) PayPal **Wire Transfer **(only for enterprise customers) Need help with your subscription payment, or have other questions? Feel free to reach out to our support team.
How to update my payment method?
You can update your payment method details, or use a different payment method from the Subscription Settings page. Our payment provider Paddle will use the new payment method for all future charges, and the old payment method would be deleted.
How can I update VAT/GST information on my invoice?
When you purchase a subscription with Astra, the country from which you are making a purchase may charge VAT/GST. All prices listed on our site exclude any applicable VAT/GST which will be added during the checkout process. Our payment provider Paddle.com is registered and able to handle VAT/GST payments globally. Paddle is the Merchant of Record for all our orders, and is responsible for issuing the VAT/GST invoices which you may require for tax purposes. You can check the tax rate for yo
What are the different ways I can sign in to my Astra Account?
You can easily sign up or sign in to your Astra account using one of the 2 ways listed below: Username & Password Google Account (Single Sign-on) How to Enable or Disable a Sign in method You can choose which sign in methods are allowed for your account. Open the My Account page, click on the Security tab The Sign in methods which are are selected, will be enabled on your account & the **rest will be disabl
Why is “PADDLE.NET* GETASTRA” written on my bank/card statement?
If you see a charge from PADDLE.NET* GETASTRA or PADDLE.NET* ASTRAWAF on your bank/credit card statement or PayPal account, it most likely means you have an active subscription with Astra. If you have questions about the charge or your subscription with, simply create a support ticket from the help widget at the bottom right. Make sure to include the following in your message: Your email address Your order ID (if you have it) We use Paddle.com as
How can I share dashboard access with my teammates?
You can invite your co-workers to the Astra Dashboard, and collaborate with them for our Pentest & Website Protection products. The team member will be able to access the dashboard for the specific Website Protection site or Pentest Target, and modify settings like you. For security purposes, the Subscription & Billing information is only visible to the user who has purchases the subscription. How to share access to Pentest dashboard Click on Pentest in the top navigation
Why did my payment fail, and how to fix it?
If you have received an email that we were unable to charge your card/Paypal for your subscription renewal or you are seeing a message in the Subscription Management section of your account - some action may be required at your end.
How to Create & View a Support Ticket in Astra
You can get in touch with the Astra Support team by creating a Support Ticket from your dashboard. Keep in mind that you may be able to solve an issue without having to wait for an answer, by searching our Help Center for solutions. How to create a Support Ticket from your Dashboard Login to your Astra Dashboard Open the **Need
How to enable multi-factor authentication?
You can secure your Astra account with multi-factor authentication (also known as two-factor authentication). It provides an extra layer of security to your account in case your password is stolen. When we detect suspicious logins, we send a One-Time Password (OTP) via email to confirm the identity. However, if you would like to use different authentication methods such as the Authenticator App, SMS, Hardware keys etc - you can enable 2-Step Verification in your Google Account (2FA) and
How Can I Change My Email Address?
You can change the email address connected to your Astra Account by adding the new email address as a team member and transferring ownership to it. Add the new email address as a team member to your Pentest Target or Website Protection Site If an Astra account does not exist for that email address, an account will be created and you will receive a link to set a new password Click on the account **verific
How can I close & delete my Astra account?
If you want to stop using Astra, you can cancel your subscription which would automatically delete your billing details. You will not be billed again, while you can retain the history of your account. At a later point, you can easily resume services and pick up where you left off. You can also request your account & all linked subscriptions to be transferred to another user. This is helpful when you are leaving your organization and