Articles on: Account & Billing

How can I update VAT/GST information on my invoice?

When you purchase a subscription with Astra, the country from which you are making a purchase may charge VAT/GST. All prices listed on our site exclude any applicable VAT/GST which will be added during the checkout process.

Our payment provider is registered and able to handle VAT/GST payments globally. Paddle is the Merchant of Record for all our orders, and is responsible for issuing the VAT/GST invoices which you may require for tax purposes.

You can check the tax rate for your region listed here.

If you are a registered business, enter your tax details while purchasing so that the tax amount is adjusted/excluded based on your region

Adding your VAT/GST Number during Checkout

If you're eligible for a VAT/GST exclusion, you can click the Add VAT or Add GST text on Step 2 of the checkout process to enter your tax details and exempt the transaction from the charge.

VAT/GST Refund

If you believe that you have been incorrectly charged for Sales Tax/VAT/GST or forgot to include your VAT/GST number during the checkout process, please contact Paddle directly at or with the order reference / ID and the valid VAT ID or GST ID and they will be able to verify your claim and issue a VAT refund to your original payment method if you are eligible.

Updated on: 06/01/2023

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