Why is "PADDLE.NET* GETASTRA" Written on My Bank or Card Statement?

Last updated: June 6, 2026

If you see a charge from PADDLE.NET GETASTRA* or PADDLE.NET ASTRAWAF* on your bank statement, credit card statement, or PayPal account, this most likely means you have an active subscription with Astra.

Why Does Paddle Appear on My Statement?

Astra uses Paddle.com as its payment provider to manage subscriptions. Paddle operates as the Merchant of Record, which means they resell Astra's products to you and handle all billing and payment processing on our behalf. This is why you see Paddle's name rather than Astra's on your statement.

What Should I Do if I Don't Recognize the Charge?

If you don't recognize the charge or have questions about it, please create a support ticket from your Astra dashboard. When reaching out, please include the following details to help us locate your account quickly:

  1. Your email address

  2. Your order ID (if available)

Our support team will review the charge and help clarify any questions you may have.

Need Help?

If you have any further questions about your billing or subscription, please reach out to our support team by raising a ticket from your Astra dashboard or emailing us at help@getastra.com.