You can get in touch with the Astra Support team by creating a Support Ticket from your dashboard.

Keep in mind that you may be able to solve an issue without having to wait for an answer, by searching our Help Center for solutions.



How to create a Support Ticket from your Dashboard

Login to your Astra Dashboard
Open the Need help? menu at the top, and click on Create New Ticket
Fill in the form with as much detail as possible in the relevant fields.

Follow these 2 steps to help resolve your ticket faster:

Include key details and provide steps to reproduce the problem. This helps us troubleshoot your issue faster.
Send us screenshots/error logs as an attachments by replying to the ticket email.

When completed, submit the form and you will receive an email confirmation with details of the support ticket

For faster support, create the ticket from the Dashboard page for your target/website if applicable

How to view Open Support Tickets

Login to your Astra Dashboard
Open the Need help? menu at the top, and click on View Open Tickets
You will automatically be logged-in to our Support Portal

If you see a login screen with the heading "Login to the support portal" then click on Login here next to Are you a customer?
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