Introduction

If you've received an email notifying you that Astra was unable to charge your card or PayPal account for your subscription renewal, or if you're seeing a payment failure message in the Subscription Management section of your dashboard, some action may be required on your end.

What Happens When a Payment Fails?

Astra does not immediately deactivate your account if a payment does not go through. Instead:

• An automatic email will be sent notifying you of the unsuccessful payment.

• Astra will attempt to process the payment again several times over the course of a week.

• If the payment remains unsuccessful after one week, your subscription will be automatically paused.

Common Reasons for Payment Failure

• Your card has expired.

• Insufficient funds in your account.

• A temporary issue with your bank.

• Your bank has blocked the transaction due to security restrictions.

Instructions

Option 1: Update Your Payment Method

Log in to your Astra dashboard and navigate to Subscription Management to update your payment method with a valid card or account.

Option 2: Contact Paddle

Reach out to Paddle, Astra's payment provider, directly at assist@paddle.com for assistance with billing-related issues.

Option 3: Contact Your Bank

Speak to your bank to check for any restrictions, blocks, or issues on their end that may be preventing the payment from going through.

Expected Outcome

Once your payment method is updated or the underlying issue is resolved, Astra will process the payment and your subscription will resume its active state.

Related Tasks

If you have tried the above steps and are still experiencing issues, raise a support ticket from your Astra dashboard or email help@getastra.com.