Introduction

When purchasing an Astra subscription, your country's tax authority may apply VAT or GST to your transaction. If you need to add or update your tax registration details — either during checkout or after a purchase — this article walks you through exactly how to do that. All billing and tax handling is managed through Astra's payment provider, Paddle.com.

Who Should Read This

This article is for finance teams, billing administrators, or any user responsible for ensuring invoices reflect accurate business tax information for accounting or compliance purposes.

How VAT/GST Works on Astra Invoices

Astra uses Paddle.com as its Merchant of Record. This means Paddle is legally responsible for collecting and remitting VAT/GST on Astra's behalf across supported regions. All tax-related invoices are issued by Paddle, not Astra directly.

Prices listed on Astra's website exclude applicable VAT/GST. The correct tax amount is calculated and added automatically during checkout based on your billing country.

You can check the applicable tax rate for your region on [Paddle's tax rate reference page].

Adding Your VAT/GST Number During Checkout

If your business is VAT or GST registered, you can enter your tax ID during the purchase process to have the tax amount adjusted or excluded.

1. Proceed through the checkout flow until you reach Step 2: Choose Plan.

2. Look for the Add VAT or Add GST text link displayed in the Paddle payment window.

3. Click it and enter your valid VAT or GST registration number.

4. The system will verify your details and adjust the tax amount accordingly before you complete the payment.

Expected outcome: The invoice generated after purchase will reflect your tax registration number, and the applicable tax amount will be adjusted or removed based on your region's rules.

Requesting a VAT/GST Refund for a Past Purchase

If you forgot to enter your tax ID during checkout, or believe you were incorrectly charged VAT/GST, you can request a refund directly from Paddle.

1. Locate your Order Reference ID from your email confirmation or from the Payments page in your Astra dashboard (Settings → Payments).

2. Contact Paddle directly using one of the following:

   • Website: paddle.net

   • Email: assist@paddle.com

3. Include the following in your message:

   • Your Order Reference or Invoice ID

   • Your valid VAT ID or GST registration number

   • A brief explanation of the request

Paddle will verify your eligibility and, if approved, issue a refund of the tax amount to your original payment method.

Important Notes

• Astra cannot process tax refunds directly. All VAT/GST queries must go through Paddle, as they are the Merchant of Record for all transactions.

• Tax exemption eligibility depends on your country and business registration status. Not all regions qualify for exclusions.

• If you are based in India, note that automatic payments are subject to RBI regulations with a transaction limit of ₹5,000 INR. See [Changes to automatic payments in India due to RBI regulations] for more details.

Troubleshooting

I can't find the "Add VAT/GST" option during checkout. The option appears inside the Paddle payment window at Step 2 of checkout. If you do not see it, your billing country may not have a VAT/GST regime applicable to digital services. Contact Paddle at assist@paddle.com to confirm.

I submitted my VAT number but was still charged tax. This can happen if your VAT number could not be validated in real time. Contact Paddle with your order ID and VAT number to request a correction and refund if applicable.

I need to update the business name or address on my invoice, not just the tax number. Invoice details beyond tax ID are also managed through Paddle. Reach out to assist@paddle.com with your order details and the corrections needed.

I'm not sure which tax ID format to use. VAT and GST numbers vary by country. Use the format registered with your national tax authority (for example, the GSTIN format for India, or the VAT number format issued by your EU member state).