How-To: Managing Your Account Security Settings

Last updated: June 8, 2026

Hello! We are here to help you secure your account and manage your privacy preferences. The Account Security Settings page is your central location for controlling sign-in methods, enabling Multi-Factor Authentication (MFA), and performing password resets to keep your data safe.

Prerequisites

  • You must be logged into your Astra Dashboard.

Instructions

1. Accessing Security Settings

  1. Log in to your dashboard and click on the Settings option in the side navigation panel.

  2. Under the My Account section, choose Security to open the management page.

2. Configuring Sign-In Methods

You can control how you access your account by selecting or restricting specific methods:

  • Email and Password: The traditional login method.

  • Google or Microsoft Account: Use your existing SSO credentials for a faster, integrated login experience.

3. Enabling Multi-Factor Authentication (MFA)

We strongly recommend enabling at least one form of MFA for enhanced security.

  • Email-Based MFA: Locate Email Authentication, click Enable Email Auth, enter your Astra password, and then input the One-Time Password (OTP) sent to your email to finish.

  • TOTP (Authenticator App): Click Enable TOTP, select your preferred app (like Google Authenticator), and scan the QR code provided.

    • Critical Step: Be sure to download or copy your backup codes; these are essential if you lose access to your phone.

4. Resetting Your Password

  1. On the Security Settings page, click the Update Password button.

  2. Enter your email address and click Submit.

  3. Check your inbox for a reset link and follow the prompts to create a new password.

Expected Outcome

After configuring these settings, your account security posture will be updated immediately. Always click the "Save Changes" button at the bottom of the page after making any updates to ensure they are persisted.

Troubleshooting & Common Issues

  • Not receiving OTP codes: Please check your Spam/Junk folder for messages from no-reply@getastra.email. If you are using a work email, verify with your IT team that automated emails from Astra are not being blocked by organization security filters.

  • Forgotten Password: If you cannot log in at all, go to my.getastra.com and click the Forgot Password link to trigger a recovery email.

  • Locked out of MFA: Use the backup codes you saved during the TOTP setup process. If those are unavailable, please contact us at help@getastra.com for identity verification and account recovery.