How Can I Change My Email Address?

Introduction

This guide walks you through the process of changing the email address associated with your Astra account. Because email addresses serve as the primary identifier for login and workspace ownership, Astra does not offer a direct "change email" field. Instead, the process involves adding your new email as a team member, verifying it, and then requesting a transfer of ownership through support.

Who this is for: Any Astra user who needs to update the email address on their account, including workspace owners and administrators.

Estimated time: 15–30 minutes for the steps you control, plus additional time for the support team to process the ownership transfer.

Prerequisites:

• Access to your current Astra account

• Access to the inbox of your new email address (to complete verification)

• Workspace Admin or Owner role in the relevant workspace

Setup Steps

Step 1: Add Your New Email as a Team Member

1. Log in to your Astra Dashboard using your current email address.

2. From the left sidebar, click Settings.

3. Under your workspace settings, navigate to Members.

4. Click Invite Members in the top right corner.

5. Enter your new email address in the provided field and press Enter.

6. Select an appropriate role (Workspace Admin is recommended to ensure access continuity).

7. Click Invite Members to send the invitation.

Step 2: Verify the New Email Address

1. Open the inbox for your new email address.

2. Look for an invitation email from Astra. If an Astra account does not already exist for that address, you will also receive a link to set a new password.

3. Click the account verification link in the email. This step is mandatory — the ownership transfer cannot proceed if the new email address is not verified.

4. Complete any password setup if prompted.

Step 3: Create a Support Ticket Requesting the Transfer

Once the new email address has been verified, raise a support ticket from your Astra Dashboard using your current (old) email address. Include the following information in your ticket:

• Your new email address

• The reason for the email address change

• Whether you are the administrator of a team (i.e., whether you purchased the subscription) — and if so, whether you want the subscription, Pentest Targets, and any other associated assets transferred to the new email address

To create a support ticket:

1. Click the support widget in the bottom right corner of your dashboard.

2. Select Submit a Ticket.

3. Fill in the details above and submit.

Alternatively, email the same information directly to help@getastra.com.

Step 4: Complete the Transfer

Once the Astra support team processes your request, ownership and all associated assets will be transferred to your new email address. You will receive a confirmation once this is complete.

After confirmation:

1. Log in using your new email address.

2. Verify that your targets, subscriptions, and workspace data are all visible and accessible.

3. Return to Settings → Members and remove the old email address from the workspace if it is no longer needed.

Expected Outcome

After completing all steps, your new email address will be the primary identifier for your Astra account. All targets, subscriptions, scan history, and workspace memberships previously associated with your old address will be accessible under the new one. Your old email address can be removed from the workspace at your discretion.

Feature Overview: Members Settings and Email Identity in Astra

Summary

In Astra, your email address is your account identity — it controls login access, notification delivery, workspace membership, and subscription ownership. Because of this, changing it requires a structured process rather than a simple profile field update, ensuring that ownership and billing continuity are maintained throughout.

Who Should Use This Process

• Individual users who have changed their work email due to a name change, company rebrand, or role change

• Workspace owners who are leaving an organization and need to hand over their Astra account to a colleague

• Administrators managing team transitions where the original account holder is no longer available

Key Concepts

What Gets Transferred

When the support team completes an email change request, the following assets move to the new email address:

• Workspace ownership and admin rights

• Active subscriptions and billing details

• All Pentest Targets and associated scan history

• Any Website Protection configurations linked to the account

What Is Not Automatically Changed

• Notification preferences and personal profile settings (these are tied to the new account and may need to be reconfigured)

• Third-party integrations that use the old email as an authentication identifier (for example, Jira or Slack integrations configured under the old account)

How-To: Remove the Old Email Address After Transfer

Introduction

Once your email address change is complete and confirmed, you should remove your old email address from the workspace to keep your member list clean and prevent unauthorised access through a no-longer-monitored inbox.

Prerequisites

• The ownership transfer must be fully completed and confirmed by Astra support

• You must be logged in with your new email address before performing this step

• Your new account must hold the Workspace Admin or Owner role

Instructions

1. Log in to your Astra Dashboard using your new email address.

2. From the left sidebar, click Settings.

3. Under your workspace settings, navigate to Members.

4. Locate your old email address in the members list.

5. Click on the row to open the Edit Member Details panel on the right.

6. Scroll to the bottom of the panel and click Delete Member.

7. A confirmation dialog will appear warning that this action is permanent. Confirm the deletion.

Expected Outcome

The old email address will no longer appear in the Members list and will lose all access to the workspace, targets, and associated data. This action cannot be undone, so confirm that the ownership transfer is fully complete before proceeding.

Troubleshooting

The invitation email never arrived at the new address

Likely cause: The email may have been filtered to spam, or the new email domain may have strict filtering rules that block automated invitation emails.

Fix:

1. Check the spam or junk folder of the new email inbox.

2. If using a work email, ask your IT administrator to check whether emails from no-reply@getastra.email are being blocked.

3. Wait up to 20 minutes, as there can occasionally be delays in email delivery.

4. If the email still does not arrive after 20 minutes, contact Astra support at help@getastra.com and request that the invitation be re-sent or that the new user be added manually.

The verification link in the invitation email does not work or has expired

Likely cause: Invitation links expire after a set period, or the link was opened in a different browser session.

Fix:

1. Ask a workspace admin to re-send the invitation from Settings → Members → Invite Members.

2. Open the new invitation link promptly and complete verification in the same browser session.

3. If the issue persists, contact Astra support to have the new email address added manually with restricted access, which can then be upgraded by a workspace admin.

The support ticket was submitted but the transfer has not been processed

Likely cause: The ticket may not have included all required information, or the new email address was not verified before the ticket was submitted.

Fix:

1. Confirm that the verification step (Step 2) was completed before the ticket was raised — the support team cannot process transfers for unverified accounts.

2. Reply to your existing support ticket with any missing details: new email address, reason for the change, and your subscription transfer preference.

3. If you submitted the ticket by email rather than through the dashboard widget, check that your message reached help@getastra.com and was not bounced.

After the transfer, some targets or subscriptions are not visible under the new account

Likely cause: Not all assets were included in the transfer request, or the transfer is still being processed.

Fix:

1. Allow up to one business day for all assets to fully reflect under the new account.

2. If assets are still missing after that period, reply to your original support ticket with specific details about which targets or subscriptions are not visible.

3. Do not delete the old email address from the workspace until you have confirmed that all assets are accessible under the new account.

The error "Message cannot be delivered to the email address" appears when inviting the new address

Likely cause: Astra's email verification tool cannot confirm the deliverability of the new address. This commonly occurs with work email domains that use strict security filters such as Mimecast or Proofpoint.

Fix:

1. Wait 5–7 minutes and try the invitation again.

2. Double-check the email address for typos or extra spaces.

3. Clear your browser application cache by pressing Ctrl+Shift+K (Windows) or Command+K (Mac), typing "Clear Cache," and selecting the option.

4. If the error persists, contact Astra support at help@getastra.com and provide the new email address. The support team can add the user manually, after which a workspace admin can adjust their role as needed.

Next Steps

• Update your notification preferences under the new account by navigating to Settings → Profile to ensure you continue receiving scan alerts and vulnerability reports.

• Review active integrations such as Jira, Slack, or CI/CD connections that may reference your old email address and update them as needed.

• Verify workspace members are correctly assigned to the right targets and teams by reviewing Settings → Members under your new account.

• Transfer workspace ownership if you are handing over the account to a colleague rather than simply updating your own email — see the guide on changing workspace ownership for step-by-step instructions.