Understanding and Resolving "Scan Quota Exhausted" Messages

When attempting to run automated or manual scans, you may occasionally encounter a message indicating that your scan quota has been exhausted. This article explains what this means and how to resolve it.

What does "scan quota exhausted" mean?

For security and system performance reasons, there are limits placed on the number of scans that can be run in a given period. When you receive this message, it means you've reached the current quota limit for either automated or manual scans.

How to resolve the issue

If you encounter a "scan quota exhausted" message:

1. Contact support through your usual support channel

2. Mention that you're receiving the quota exhausted message

3. Support will verify your subscription status and increase your quota limit as appropriate

Preventing quota issues

To avoid running into quota limits:

• Keep your subscription active and up to date

• Monitor your scan usage, especially if you have multiple scheduled scans

• Review and optimize your scan schedules to ensure efficient use of your quota

Note about automated vs manual scans

Your subscription may have different quotas for automated and manual scans. For example, you might have unlimited automated scans but a fixed number of manual penetration tests included in your plan. Check your subscription details or contact support if you need clarification on your specific quota limits.