What are the various support levels within Pentest Platform pricing?

The Scanner, Expert and Pentest plans come with different levels of support to help you ensure your applications are proactively secure. We've tried to make Astra's Pentest Platform massively self served, and are happy to help whenever you need us. Here's how the support coverage look like for each of the plans:

	Scanner Plan	Expert Plan	Pentest Plan
Email Support	24-48 hrs.	24 hrs.	12-24 hrs.
Comment Support (within Resolution Center)	-	-	12-24 hrs.
Named Account Manager	-	-	Yes
Vulnerability Scan Report	Yes	Yes	Yes
Pentest Report	-	-	Yes
Vetted Reports	-	4/yr (when billed annually)	4/yr
Publicly Verifiable Pentest Certificate	-	-	Yes
Remediation Call (with security engineers)	-	-	Add-on

Here's how contextual 'Comment Support' looks through out resolution center:

Here's how our publicly verifiable pentest certificate works

Check the publicly verifiable pentest certificate in action here


Note

We work Monday-Saturday.
On national holidays, the support could be delayed.

Escalating issues if you feel the support response is not satisfactory

We strive to provide excellent customer service and support for our Astra products. However, we understand that there may be times when a customer needs to escalate an issue if they are not satisfied with the response or support they are receiving.

If you feel an escalation will help in solving your issue, please write to us at help_escalations@getastra.com.

Your issue will then be handled by the management team on priority.

Updated on: 16/02/2023