Articles on: Getting Started (WebPro)

How to request Website Protection plugin installation

If you need assistance with installing Astra Website Protection plugin, you can request for a plugin installation. We would require temporary access to your server to complete the installation for you.

To save time please verify that the credentials work before updating them in the dashboard
Please change the password to the account shared with us once the issue is resolved

How to request plugin installation

Login to the Astra Dashboard and click on Website Protection in the top navigation

Next to the website name, click on the Complete Setup button to open the Getting Started guide

Enter the details requested in Step 1 and proceed to the next step

Click on Request plugin installation

Enter any one of the credentials which will let us access the website files

Save the credentials in the dashboard by clicking on the green Save button

Finally, click on Create Support Ticket so that our support team received the plugin installation request

Updated on: 21/08/2022

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