What are the various support levels within Pentest Platform pricing?
The Scanner, Expert and Pentest plans come with different levels of support to help you ensure your applications are proactively secure. We've tried to make Astra's Pentest Platform massively self served, and are happy to help whenever you need us. Here's how the support coverage look like for each of the plans:
Check the publicly verifiable pentest certificate in action here
Note
We work Monday-Saturday.
On national holidays, the support could be delayed.
| Scanner Plan | Expert Plan | Pentest Plan | |
|---|---|---|---|
| Email Support | 24-48 hrs. | 24 hrs. | 12-24 hrs. |
| Comment Support (within Resolution Center) | - | - | 12-24 hrs. |
| Named Account Manager | - | - | Yes |
| Vulnerability Scan Report | Yes | Yes | Yes |
| Pentest Report | - | - | Yes |
| Vetted Reports | - | 4/yr (when billed annually) | 4/yr |
| Publicly Verifiable Pentest Certificate | - | - | Yes |
| Remediation Call (with security engineers) | - | - | Add-on |
Here's how contextual 'Comment Support' looks through out resolution center:
Here's how our publicly verifiable pentest certificate works
Check the publicly verifiable pentest certificate in action here
Note
We work Monday-Saturday.
On national holidays, the support could be delayed.
Updated on: 10/08/2022
Thank you!