The Scanner, Expert and Pentest plans come with different levels of support to help you ensure your applications are proactively secure. We've tried to make Astra's Pentest Platform massively self served, and are happy to help whenever you need us. Here's how the support coverage look like for each of the plans:

	Scanner Plan	Expert Plan	Pentest Plan
Email Support	24-48 hrs.	24 hrs.	12-24 hrs.
Comment Support (within Resolution Center)	-	-	12-24 hrs.
Named Account Manager	-	-	Yes
Vulnerability Scan Report	Yes	Yes	Yes
Pentest Report	-	-	Yes
Vetted Reports	-	4/yr (when billed annually)	4/yr
Publicly Verifiable Pentest Certificate	-	-	Yes
Remediation Call (with security engineers)	-	-	Add-on

Here's how contextual 'Comment Support' looks through out resolution center:



Here's how our publicly verifiable pentest certificate works

Check the publicly verifiable pentest certificate in action here

Note

We work Monday-Saturday.
On national holidays, the support could be delayed.

Updated on: 10 / 08 / 2022