How to create a password for first-time login and SSO users

Last updated: October 22, 2026

This article explains how users logging in for the first time, including SSO users, can create a password and then log in using their email address and password.

Who should follow these steps?

  • First-time login users who do not have a password yet.

  • SSO users who want to create a password for email and password login.

Steps to create a password

  1. Go to the login page.

  2. Click Forgot password.

  3. Enter your registered email address.

  4. Click the option to send the reset password link.

  5. Check your email inbox for the password reset email. check email from :noreply@getastra.com

  6. Open the reset password link from the email.

  7. Set a new password and click "send verification code".

  8. Check your email for the verification code.

  9. Enter the verification code in the verification screen.

  10. After verification is complete, return to the login page.

  11. Log in using your email address and the new password.

Important notes

  • Use the same email address that is registered with your account.

  • If you do not receive the reset password email, check your spam or junk folder.

  • If the reset password link expires, repeat the forgot password process to receive a new link.

  • If you are still unable to log in, contact support for assistance or write to help@getastra.com