List of Sub-processors
Last updated: June 11, 2026
Summary
Astra uses a number of third-party sub-processors and service providers to deliver, secure, and support its platform. This page lists all sub-processors by category, describing what data they handle and why they are used. We perform due diligence on every sub-processor before engagement and update this page whenever changes occur.
Who Should Read This
This page is relevant for customers, security teams, compliance officers, and data protection leads who need to understand how Astra handles and shares data with third parties for privacy assessments, vendor reviews, or regulatory requirements such as GDPR.
Sub-processor Categories
Application Infrastructure : Core services that store and process data about you and potentially your customers.
Platform Services : Services with limited, specific access to data for platform functionality.
Note: Monitoring tools do not routinely access your data, but may process it for troubleshooting purposes.
AI Services : Used in limited contexts to power specific product intelligence features.
Anthropic PBC | Generative AI services for intelligence product features | |
Langfuse GmbH | AI observability, prompt tracing, model evaluation, and monitoring of AI |
Marketing : Used to host and run marketing and communication. These services may store and process data about you but never access your customer data.
Sales and Customer Success : Services that support sales workflows and customer interactions with limited data access.
Note: Customer service tools only access your data when a support request is raised.
Internal Tools: Used by the Astra team for internal operations. Your data is never shared via these tools.
How We Manage Sub-processor Changes
Before engaging any sub-processor, Astra evaluates their privacy, security, and confidentiality practices and puts a formal agreement in place covering their obligations. This page is updated whenever a sub-processor is added, removed, or their usage changes. If you have questions about a specific sub-processor, contact our support team.