We're using a number of sub-processors and service providers to run Astra. We split them into categories below, depending on the amount and types of data they process.
We use these sub-processors to provide our core application. All of them store and process data about you and some of them also store and process data about your customers.
Sub-ProcessorPurposePrivacy Policy | ||
Amazon Web Services, Inc. | Cloud Service Provider | |
Google LLC | Cloud Service Provider | |
Vercel, Inc. | Hosting (web applications) |
We use certain services to provide specific functionality within the platform. These third-parties are Sub-processors with limited use indicated below and have limited access to data in order to provide the relevant functionality.
Sub-ProcessorPurposePrivacy Policy | ||
Paddle.com Market Limited | Payment processing | |
Bright Market, LLC (FastSpring) | Payment processing | |
SendGrid, Inc. | Transactional e-mails | |
Peaberry Software Inc. (Customer.io) | Transactional e-mails, Messaging | |
Cloudflare, Inc. | DNS, Compute, CDN, DDoS | |
Axceptio.eu | Cookie consent | |
Functional Software Inc. (Sentry) | Service error handling | |
Raintank Inc. (Grafana Labs) | Monitoring & Error handling | |
Report-URI Ltd. | Monitoring CSP reports | |
Automattic Inc. (Gravatar) | Globally recognized avatars |
Our monitoring tools usually don't get in touch with your data. However sometimes data might be processed to help with troubleshooting
We use these services to host and run our own marketing and communication with you. They never get in touch with any of your data, but may store and process data about you.
Sub-ProcessorPurposePrivacy Policy | ||
Google LLC | Emails, Storage, SSO, Analytics, reCAPTCHA | |
Microsoft Corporation | Bing UET, Clarity, Analytics | |
Facebook, Inc. | Analytics | |
Linkedin Inc. | Linkedin Ads | |
Joincube, Inc. (Beamer) | Changelog user notifications | |
Sovereign Net LTD (Convertful) | In-app notifications & widgets | |
Snovio Inc. | Email marketing | |
Tapfiliate B.V. | Affiliate program | |
Viral Loops Ltd. | Referral System | |
Rocketlink | Link Shortening | |
Clearout | Email Verification | |
Lyceum Technologies Inc. (HippoVideo) | User engagement | |
Warm Welcome Inc. | User engagement | |
Factors.ai | Audience Journey, Intent Data & Enrichment | |
Make.com | Automation, Workflow, Integration | |
Windscribe.com | VPN | |
Tablepress.org | Publishing | |
Hexomatic.com | Automation | |
Markup.io | Collaboration, Review & Feedback | |
Whimsical.com | Design, Collaboration, Review | |
Hubspot.com | Marketing CRM | |
Supademo | Product Demos | |
Customer.io | Email Communication | |
emailable.com | Email Verification | |
rb2b.com | Marketing |
We use certain services to assist in sales, customer success & provide specific functionality within the platform. These third-parties are Sub-processors with limited use indicated below and have limited access to data in order to provide the relevant functionality.
Sub-ProcessorPurposePrivacy Policy | ||
Freshworks Inc. | Customer support | |
HubSpot, Inc. | CRM | |
Crisp IM SAS | Chat & Statuspage | |
Albacross Nordic AB | Analytics, Business Intelligence | |
SimplyBook.me Ltd (Harmonizely) | Appointment scheduling | |
Customerly Limited | Chat support & Newsletters | |
ZapScale | Customer Success platform | |
Apollo.io | Lead Generation & Enrichment |
Our customer service tool doesn't get in touch with most of your data unless a support request is raised
These are internal tools we use to organize and communicate. We might keep data about you in there, but will never share any of your data via those tools.
Sub-ProcessorPurposePrivacy Policy | ||
Slack Technologies, Inc. | Instant messaging services | |
Docsketch, LLC (SignWell) | Document Signing | |
Zapier Inc. | Automation | |
SaaS Labs US, Inc (HelpWise) | Email communication | |
GitLab Inc. | Project management | |
Asana, Inc. | Project management |
Prior to engaging any sub-processors, we perform due diligence to evaluate their privacy, security and confidentiality practices, and execute an agreement with them that implements their obligations.
When we bring on a new vendor or other sub-processor who handles our Users’ Personal Information, or remove a sub-processor, or we change how we use a sub-processor, we will update this page. If you have questions or concerns about a new sub-processor, we’d be happy to help.