How to clear application cache?

What This Article Covers

This article provides a simple, step-by-step guide on how to clear the application cache within your Astra dashboard. This action can resolve common issues such as errors when accessing pages or partially updated data.

Who Should Read This

This article is for all Astra users who encounter display issues, data inconsistencies, or errors while navigating the platform.

Why This Matters

Clearing the application cache is a fundamental troubleshooting step that can resolve many common display and data loading issues without requiring further technical support. It ensures that you are viewing the most current version of the application, leading to a smoother and more accurate user experience.

How to Clear the Application Cache

If you are encountering an error when accessing a page, or the data is not fully updated, clearing the application cache is a recommended first step.

1. Open the Command Menu

The method for opening the Command Menu varies slightly depending on your operating system:

• Log in to your Astra dashboard.

• For Mac users: Press Command + K

• For Windows users: Press Ctrl + Shift + K

2. Search for "Clear Cache"

Once the Command Menu is open:

• Type "Clear Cache" into the search bar.

• Click on the "Clear Cache" option to initiate the cache clearing process.

3. Wait for Cache to Clear

The cache clearing process may take 5-10 seconds to complete. The exact duration depends on the size of the cache being cleared.

Need help? Raise a support ticket anytime from your Astra dashboard.