Troubleshooting: Not Receiving Two-Factor Authentication Codes in Email

If you are an Astra customer and are not receiving the two-factor authentication (2FA) OTP code in your email, follow these steps to resolve the issue.

Check Your Inbox
Search your email inbox for messages from no-reply@getastra.email. Sometimes, these emails can end up in the inbox but might be missed.

Check Spam Folder
Emails containing authentication codes may sometimes be marked as spam by your email provider. Check your spam or junk folder to see if the email ended up there.

Check Organization Policies
If you're using a work or school email address, check with your organization's IT or admin team. They might have policies in place that could be blocking these types of emails.

Wait for 20 Minutes
Sometimes, there can be delays in email delivery. Wait for at least 20 minutes to see if the email containing the authentication code arrives.

Contact Support
If you've tried the above steps and still haven't received the 2FA code within 20 minutes, you can contact us by emailing help@getastra.com

Updated on: 07/01/2025