List of Sub-processors
We're using a number of sub-processors and service providers to run Astra. We split them into categories below, depending on the amount and types of data they process.
We use these sub-processors to provide our core application. All of them store and process data about you and some of them also store and process data about your customers.
We use certain services to provide specific functionality within the platform. These third-parties are Sub-processors with limited use indicated below and have limited access to data in order to provide the relevant functionality.
Our monitoring tools usually don't get in touch with your data. However sometimes data might be processed to help with troubleshooting
We use these services to host and run our own marketing and communication with you. They never get in touch with any of your data, but may store and process data about you.
We use certain services to assist in sales, customer success & provide specific functionality within the platform. These third-parties are Sub-processors with limited use indicated below and have limited access to data in order to provide the relevant functionality.
Our customer service tool doesn't get in touch with most of your data unless a support request is raised
These are internal tools we use to organize and communicate. We might keep data about you in there, but will never share any of your data via those tools.
Prior to engaging any sub-processors, we perform due diligence to evaluate their privacy, security and confidentiality practices, and execute an agreement with them that implements their obligations.
When we bring on a new vendor or other sub-processor who handles our Users’ Personal Information, or remove a sub-processor, or we change how we use a sub-processor, we will update this page. If you have questions or concerns about a new sub-processor, we’d be happy to help.
Application Infrastructure
We use these sub-processors to provide our core application. All of them store and process data about you and some of them also store and process data about your customers.
| Sub-Processor | Purpose | Privacy Policy |
|---|---|---|
| Amazon Web Services, Inc. | Cloud Service Provider | Privacy Policy |
| Google LLC | Cloud Service Provider | Privacy Policy |
| Vercel, Inc. | Hosting (web applications) | Privacy Policy |
Platform
We use certain services to provide specific functionality within the platform. These third-parties are Sub-processors with limited use indicated below and have limited access to data in order to provide the relevant functionality.
| Sub-Processor | Purpose | Privacy Policy |
|---|---|---|
| Paddle.com Market Limited | Payment processing | Privacy Policy |
| Bright Market, LLC (FastSpring) | Payment processing | Privacy Policy |
| SendGrid, Inc. | Transactional e-mails | Privacy Policy |
| Peaberry Software Inc. (Customer.io) | Transactional e-mails, Messaging | Privacy Policy |
| Cloudflare, Inc. | DNS, Compute, CDN, DDoS | Privacy Policy |
| Axceptio.eu | Cookie consent | Privacy Policy |
| Functional Software Inc. (Sentry) | Service error handling | Privacy Policy |
| Raintank Inc. (Grafana Labs) | Monitoring & Error handling | Privacy Policy |
| Report-URI Ltd. | Monitoring CSP reports | Privacy Policy |
| Automattic Inc. (Gravatar) | Globally recognized avatars | Privacy Policy |
Our monitoring tools usually don't get in touch with your data. However sometimes data might be processed to help with troubleshooting
Marketing
We use these services to host and run our own marketing and communication with you. They never get in touch with any of your data, but may store and process data about you.
| Sub-Processor | Purpose | Privacy Policy |
|---|---|---|
| Google LLC | Emails, Storage, SSO, Analytics, reCAPTCHA | Privacy Policy |
| Microsoft Corporation | Bing UET, Clarity, Analytics | Privacy Policy |
| Facebook, Inc. | Analytics | Privacy Policy |
| Linkedin Inc. | Linkedin Ads | Privacy Policy |
| Joincube, Inc. (Beamer) | Changelog user notifications | Privacy Policy |
| Sovereign Net LTD (Convertful) | In-app notifications & widgets | Privacy Policy |
| Snovio Inc. | Email marketing | Privacy Policy |
| Tapfiliate B.V. | Affiliate program | Privacy Policy |
| Viral Loops Ltd. | Referral System | Privacy Policy |
| Rocketlink | Link Shortening | Privacy Policy |
| Clearout | Email Verification | Privacy Policy |
| Lyceum Technologies Inc. (HippoVideo) | User engagement | Privacy Policy |
| Warm Welcome Inc. | User engagement | Privacy Policy |
Sales & Customer Success
We use certain services to assist in sales, customer success & provide specific functionality within the platform. These third-parties are Sub-processors with limited use indicated below and have limited access to data in order to provide the relevant functionality.
| Sub-Processor | Purpose | Privacy Policy |
|---|---|---|
| Freshworks Inc. | Customer support | Privacy Policy |
| HubSpot, Inc. | CRM | Privacy Policy |
| Crisp IM SAS | Chat & Statuspage | Privacy Policy |
| Albacross Nordic AB | Analytics, Business Intelligence | Privacy Policy |
| SimplyBook.me Ltd (Harmonizely) | Appointment scheduling | Privacy Policy |
| Customerly Limited | Chat support & Newsletters | Privacy Policy |
Our customer service tool doesn't get in touch with most of your data unless a support request is raised
Internal tools
These are internal tools we use to organize and communicate. We might keep data about you in there, but will never share any of your data via those tools.
| Sub-Processor | Purpose | Privacy Policy |
|---|---|---|
| Slack Technologies, Inc. | Instant messaging services | Privacy Policy |
| Docsketch, LLC (SignWell) | Document Signing | Privacy Policy |
| Zapier Inc. | Automation | Privacy Policy |
| SaaS Labs US, Inc (HelpWise) | Email communication | Privacy Policy |
| Ora PM, OOD. | Project management | Privacy Policy |
| GitLab Inc. | Project management | Privacy Policy |
| Asana, Inc. | Project management | Privacy Policy |
Sub-processor Updates
Prior to engaging any sub-processors, we perform due diligence to evaluate their privacy, security and confidentiality practices, and execute an agreement with them that implements their obligations.
When we bring on a new vendor or other sub-processor who handles our Users’ Personal Information, or remove a sub-processor, or we change how we use a sub-processor, we will update this page. If you have questions or concerns about a new sub-processor, we’d be happy to help.
Updated on: 03/11/2023
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