We're using a number of sub-processors and service providers to run Astra. We split them into categories below, depending on the amount and types of data they process.

Application Infrastructure

We use these sub-processors to provide our core application. All of them store and process data about you and some of them also store and process data about your customers.

Sub-ProcessorPurposePrivacy Policy
Amazon Web Services, Inc.Cloud Service ProviderPrivacy Policy
DigitalOcean LLCCloud Service ProviderPrivacy Policy
Vercel, Inc.Hosting (web applications)Privacy Policy


Platform

We use certain services to provide specific functionality within the platform. These third-parties are Sub-processors with limited use indicated below and have limited access to data in order to provide the relevant functionality.

Sub-ProcessorPurposePrivacy Policy
Paddle.com Market LimitedPayment processingPrivacy Policy
Bright Market, LLC (FastSpring)Payment processingPrivacy Policy
SendGrid, Inc.Transactional e-mailsPrivacy Policy
Peaberry Software Inc. (Customer.io)Transactional e-mails, MessagingPrivacy Policy
Cloudflare, Inc.DNS, Compute, CDN, DDoSPrivacy Policy
Axceptio.euCookie consentPrivacy Policy
Functional Software Inc. (Sentry)Service error handlingPrivacy Policy
Raintank Inc. (Grafana Labs)Monitoring & Error handlingPrivacy Policy
Report-URI Ltd.Monitoring CSP reportsPrivacy Policy
Automattic Inc. (Gravatar)Globally recognized avatarsPrivacy Policy


Our monitoring tools usually don't get in touch with your data. However sometimes data might be processed to help with troubleshooting

Marketing

We use these services to host and run our own marketing and communication with you. They never get in touch with any of your data, but may store and process data about you.

Sub-ProcessorPurposePrivacy Policy
Google LLCEmails, Storage, SSO, Analytics, reCAPTCHAPrivacy Policy
Microsoft CorporationBing UET, Clarity, AnalyticsPrivacy Policy
Facebook, Inc.AnalyticsPrivacy Policy
Linkedin Inc.Linkedin AdsPrivacy Policy
Joincube, Inc. (Beamer)Changelog user notificationsPrivacy Policy
Sovereign Net LTD (Convertful)In-app notifications & widgetsPrivacy Policy
Snovio Inc.Email marketingPrivacy Policy
Tapfiliate B.V.Affiliate programPrivacy Policy
Viral Loops Ltd.Referral SystemPrivacy Policy
RocketlinkLink ShorteningPrivacy Policy
ClearoutEmail VerificationPrivacy Policy
Lyceum Technologies Inc. (HippoVideo)User engagementPrivacy Policy
Warm Welcome Inc.User engagementPrivacy Policy


Sales & Customer Success

We use certain services to assist in sales, customer success & provide specific functionality within the platform. These third-parties are Sub-processors with limited use indicated below and have limited access to data in order to provide the relevant functionality.

Sub-ProcessorPurposePrivacy Policy
Freshworks Inc.Customer supportPrivacy Policy
HubSpot, Inc.CRMPrivacy Policy
Crisp IM SASChat & StatuspagePrivacy Policy
Albacross Nordic ABAnalytics, Business IntelligencePrivacy Policy
SimplyBook.me Ltd (Harmonizely)Appointment schedulingPrivacy Policy
Customerly LimitedChat support & NewslettersPrivacy Policy


Our customer service tool doesn't get in touch with most of your data unless a support request is raised

Internal tools

These are internal tools we use to organize and communicate. We might keep data about you in there, but will never share any of your data via those tools.

Sub-ProcessorPurposePrivacy Policy
Slack Technologies, Inc.Instant messaging servicesPrivacy Policy
Docsketch, LLC (SignWell)Document SigningPrivacy Policy
Zapier Inc.AutomationPrivacy Policy
SaaS Labs US, Inc (HelpWise)Email communicationPrivacy Policy
Ora PM, OOD.Project managementPrivacy Policy
GitLab Inc.Project managementPrivacy Policy
Asana, Inc.Project managementPrivacy Policy


Sub-processor Updates

Prior to engaging any sub-processors, we perform due diligence to evaluate their privacy, security and confidentiality practices, and execute an agreement with them that implements their obligations.

When we bring on a new vendor or other sub-processor who handles our Users’ Personal Information, or remove a sub-processor, or we change how we use a sub-processor, we will update this page. If you have questions or concerns about a new sub-processor, we’d be happy to help.
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