How to Access and Manage Your Account Security Settings?

Managing the security of your account is crucial to protecting your personal information and ensuring that only authorized users can access it. This help article will guide you through accessing the Account Security Settings page, explain the available sign-in methods, show you how to enable multi-factor authentication (MFA), and provide steps for resetting your password.

1. What is the Account Security Settings Page?

The Account Security Settings page is where you can manage your privacy and security details. It allows you to configure how you sign in to your account, set up multi-factor authentication for added security, and reset your password.

2. How to Navigate to the Account Security Settings Page?

Log in to your Astra dashboard to access the Account Security Settings:

Go to Settings: In the dashboard, find the "Settings" option usually located in the side navigation panel.



Select Security: Under the Settings menu, click on "Security." This will open the Security Settings page where you can manage your sign-in methods and other security features.



Be sure to click the "Save Changes" button after making any updates to the Security Settings.

Sections on this Page Include:

Sign-in Methods
Multi-Factor Authentication (MFA)
Reset Password

What are the available sign-in methods in your account?

You can configure your preferred sign-in method under the "Sign-in methods" section on the Security Settings page.

By default, the settings are set to "Allow all Sign-in methods." You can click on this option to make any necessary changes.



Choose from the following sign-in methods to access your account:

Email and Password: The traditional method where you enter your email and password.
Google Account: Use your Google credentials to sign in.
Microsoft Account: Use your Microsoft credentials to sign in.

How to Enable Email Authentication?

Email Authentication adds an extra layer of security by requiring a code sent to your email for every login attempt. Here’s how you can enable it:

Go to the Multi-Factor Authentication (MFA) Section: Find the "Email Authentication" option.



Enable Email Authentication: Click on the "Enable Email Auth" button. You’ll receive a One-Time Password (OTP) via email.
Enter the account password and OTP: A window will pop up where you'll need to type your account password and the OTP you received on email.



Click on Continue to finish the process

How to Enable TOTP (Time-Based One-Time Password)?

TOTP provides an additional layer of security by generating a time-sensitive code through an authenticator app. Follow these steps to enable it:

Open the Multi-Factor Authentication (MFA) Section: Locate the "Authenticator apps (TOTP)" option and click "Enable TOTP."



Select an Authenticator App: In Step 1, choose your preferred app (Google Authenticator is recommended) and click "Continue."



Enter Your Astra Account Password: You’ll be prompted to enter your Astra account password to proceed.



Set Up the Authenticator App: Open the authenticator app on your phone, click the "+" sign, and scan the QR code displayed on your screen. Alternatively, you can manually enter the setup key.



Backup Codes: Download or copy the backup codes provided. These codes can help you reset the TOTP if you lose access to your authenticator app.



Complete the Process: Enter the 6-digit code generated by your authenticator app and click "Continue" to finish setting up TOTP.

How to Reset your password?

Resetting your password is simple and can be done in a few steps:

On the Security Settings Page: Click the "Update Password" button.



Request a Password Reset Link: Enter your email address and click on Submit button



Check your inbox: After submitting the email address, you'll receive the below success message and a link in your email inbox to reset the password.



If you've forgotten your current password, go to my.getastra.com and click "Forgot Password." Enter your email to get the password reset link. If you're facing any difficulties, just drop an email to our support team via help@getastra.com

Updated on: 04/09/2024