When attempting to run automated or manual scans, you may occasionally encounter a message indicating that your scan quota has been exhausted. This article explains what this means and how to resolve it.
For security and system performance reasons, there are limits placed on the number of scans that can be run in a given period. When you receive this message, it means you've reached the current quota limit for either automated or manual scans.
If you encounter a "scan quota exhausted" message:
Contact support through your usual support channel
Mention that you're receiving the quota exhausted message
Support will verify your subscription status and increase your quota limit as appropriate
Resolution is typically quick, and support can increase your quota immediately once they verify your subscription status.
To avoid running into quota limits:
Keep your subscription active and up to date
Monitor your scan usage, especially if you have multiple scheduled scans
Review and optimize your scan schedules to ensure efficient use of your quota
Your subscription may have different quotas for automated and manual scans. For example, you might have unlimited automated scans but a fixed number of manual penetration tests included in your plan. Check your subscription details or contact support if you need clarification on your specific quota limits.