Experiencing scanner connection issues can be frustrating, but understanding the potential causes and solutions can help you resolve them quickly. This guide provides step-by-step troubleshooting instructions to ensure your scanner operates smoothly and efficiently.
If the website has restricted access, ensure configurations comply with this article.
Verify that sufficient resources are allocated to the web asset to avoid overloading during the automated scan.
Ensure the configured scope URL does not return 404, 403, 503, 500, or 502 status codes.
If the web asset is protected by Cloudflare, confirm that the necessary configurations are in place to allow scanner requests. You will have to allowlist the Astra IP ranges to ensure that CloudFlare Super Bot Fight mode does not interfere with the scanning.
Check that the web asset is not displaying default pages from Nginx or Apache.